Privacy Policy.
 
These terms and conditions are effective as of September 4, 2023. Last updated: May 14, 2026.
This Privacy Policy sets out the basis on which the Site and Services owned by Jelena Kraus, pr Reklama agencija EKAI Novi Sad 21 000 TRG Mladenca 4, st.3, Novi Sad, Serbia, MB: 66453995, PIB: 112936607, may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act ("PDPA"). This Privacy Policy applies to personal data in our possession or under our control, including personal data held by entities with whom we partner to collect, use, disclose or process personal data for our purposes.
Unless otherwise stated in this Privacy Policy, this Privacy Policy applies when you visit or use the Site and Services owned by Elena Kraus pr Reklama agencija EKAI Novi Sad 21 000 TRG Mladenca 4, st.3, Novi Sad, Serbia, MB: 66453995, PIB: 112936607, including, but not limited to, https://ekai.online/agency_brend, mobile applications, APIs, or related services (the "Services").
By using the Services, you agree to the terms of this Privacy Policy. You should not use the Services if you do not agree to this Privacy Policy or any other agreement that governs your use of the Services.
 
1. Personal data
Depending on the nature of your interaction with us, we may collect your personal data, including your name and identification information, such as your ID number, contact information such as address, email or phone number, nationality, gender, date of birth, marital status, photographs and other audiovisual information, employment information, and financial information such as credit card numbers, debit card numbers, or bank account details.
2. Collection, Use and Disclosure of Personal Data
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you, either directly or through a third party duly authorized by you to disclose your personal data to us (your "authorized representative"), after (i) you (or your authorized representative) have been notified of the purposes for which the data was collected and (ii) you (or your authorized representative) have consented to the collection and use of your personal data for those purposes, or (b) the collection and use of personal data without consent is permitted or required by the Personal Data Protection Act (PDPA) or other laws. We will seek your consent before collecting any additional personal data and before using your personal data for purposes for which you have not been notified (unless permitted or authorized by law).
We also automatically collect certain data, such as information about your device and which parts of our Services you interact with or spend time using them. Data may be collected through the use of server log files and tracking technologies that are stored by us and associated with your account.
We may collect and use your personal data for any or all of the following purposes:
performance of obligations in the course of or in connection with our provision of goods and/or services requested by you;
verifying your identity;
to respond to your requests, requests, applications, complaints and feedback, to process them;
manage your relationship with us;
processing payment or credit transactions;
Send you marketing information about our products or services, including notifications about our marketing activities, initiatives and promotions, prize draws, loyalty and rewards programs, and other promotions;
comply with any applicable laws, regulations, codes of practice, guidelines or norms, or cooperate with law enforcement and investigations conducted by any government and/or regulatory authorities;
Manage your account settings.
to facilitate the technical functioning of the Services, including troubleshooting and problem solving, ensuring the security of the Services, and preventing fraud and abuse;
Solicit feedback from users.
Learn more about yourself by linking your data to additional data from third-party data providers or by analyzing the data using analytics services;
Identify unique users across devices.
Individual customization of advertising on different devices;
improve our services and develop new products, services and features;
Analyze trends and track purchases, and track usage data
advertise the Services on third-party websites and apps.
any other purposes for which you have provided this information;
transfer to any third parties not affiliated with us, including our third-party service providers and agents, as well as relevant government and/or regulatory authorities, both in Serbia and abroad, for the aforementioned purposes; and
Any other related business purposes related to or related to the foregoing.
We may disclose your personal data:
where such disclosure is necessary to comply with obligations in or in connection with our provision of goods or services requested by you; or
Third party service providers, agents and other organisations engaged by us to perform any of the functions listed above.
The purposes set out above may continue to apply even in situations where your relationship with us (e.g. under a contract) has been terminated or modified in any way, for a reasonable period of time thereafter (including, where applicable, a period to allow us to assert our rights under any contract with you).
3. Withdrawal of your consent.
Your consent to the collection, use and disclosure of your personal data remains valid until you withdraw it in writing. You may withdraw your consent and request that we stop using and/or disclosing your personal data for any or all of the purposes listed above by sending us a request in writing or by email to ekaiweb3@gmail.com.
Upon receipt of your written request to withdraw consent, we may require a reasonable time (depending on the complexity of the request and its impact on our relationship with you) to process it and notify you of the consequences of doing so, including any legal consequences that may affect your rights and obligations to us. Generally, we will aim to process your request within ten (10) business days of receiving it.
While we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be able to continue to provide our goods or services to you, and in such circumstances, we will notify you before completing the processing of your request. If you decide to withdraw your consent, please inform us in writing in the same way as described above.
Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose personal data where such collection, use, and disclosure without consent is permitted or required by applicable law.
4. Access to and correction of personal data.
If you wish to (a) request access to a copy of the personal data we hold about you or information about how we use or disclose your personal data, or (b) request correction or updating of any of your personal data that we hold, you may submit your request in writing or by email to the contact details provided in section 3 above.
Please note that a reasonable fee may be charged for requesting access to personal data. In this case, we will inform you of the fee before processing your request. We will respond to your request as soon as reasonably practicable. If we are unable to respond to your request within thirty (30) days of receiving it, we will inform you in writing within thirty (30) days of being able to respond to your request. If we are unable to provide you with any personal data or make the corrections you have requested, we will generally inform you of the reasons why we are unable to do so (unless we are not required to do so under the Personal Data Protection Act).
5. Protection of personal data.
To protect your personal data from unauthorized access, collection, use, disclosure, copying, alteration, destruction or similar risks, we have implemented appropriate administrative, physical and technical measures, such as modern antivirus protection, encryption and the use of privacy filters, to ensure the security of the storage and transmission of personal data, and we disclose personal data both internally and to our authorized third-party service providers and agents only when necessary.
However, it should be remembered that no method of data transmission over the Internet or method of electronic storage is completely secure. Although security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and improving our information security measures.
6. Accuracy of Personal Data.
We primarily rely on personal data provided by you (or your authorized representative). To ensure that your personal data is up to date, complete and accurate, please inform us of any changes by notifying our Data Protection Officer in writing or by email to the contact details provided below.
7. Retention of personal data
We may retain your personal data for as long as necessary to fulfil the purpose for which it was collected or as required or permitted by applicable law.
We will stop storing your personal data or remove the means by which that data is linked to you as soon as we reasonably believe that such retention no longer serves the purpose for which the personal data was collected and is no longer required for legal or business purposes.
8. Inquiries or Feedback on Privacy Policy
You can contact us at ekaiweb3@gmail.com if you have any questions or feedback about our personal data protection policies and procedures, or if you would like to make any request.
9. Validity of the Privacy Policy and Changes to the Privacy Policy
This Privacy Policy applies in conjunction with any other privacy policies, notices, contractual clauses, and consent clauses that apply to our collection, use, and disclosure of your personal data.
In the event of any conflict between the terms of this Privacy Policy and any privacy terms of any website linked to and/or redirected through the Services, the applicable privacy policy shall prevail.
We may revise this Privacy Policy from time to time without notice. You can determine whether any changes have been made by referring to the date this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.